Overview: ACS European Brochure OPEN | DOWNLOAD | EMAIL
Overview: Europe Similarities-Differences OPEN | DOWNLOAD | EMAIL

ACS is one of the world’s leading business services firms, providing end to end business process and information technology outsource services to many of the world’s most prestigious companies. In Europe we specialise in providing Information Technology Outsourcing (ITO), Business Process Outsourcing (BPO) for Finance & Accounting and Human Resources teams, Benefits & Retirement Consulting and Public Transport solutions.

We employ specialists in 10 countries across the continent, with deep understanding of European regulations, business practices and working environments. We are proud to offer state-of-the-art ITO data centres and BPO service delivery centres across Europe,

Our client focus and commitment to operational excellence results in an increase in quality and productivity, combined with a reduction in costs for our customers. We call this expertise in action™.

Follow the links on the right for more information on ACS, further detail on our capabilities, client studies and how to contact us.

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Who we serve in Europe

ACS in Europe is proud to serve clients across many industries including manufacturing, healthcare, transportation and retail. Here are just some examples of our achievements in Europe:

  • Fare Collection and Parking solutions for a number of European cities including Paris, Lyon, Toulouse, Warsaw, Zurich, Jerusalem and Riga.
  • Ticket imaging processes for Air France—resulting in a reduction in ticket imaging time from six days to 48 hours.
  • The processing of six million invoices per year for General Electric (GE) totalling $50 billion payable in 47 currencies. ACS has reduced invoice processing costs by 76 percent, and cycle time has been cut from three weeks to 15.2 hours.
  • Shortening an international package shipper's billing cycle from 20 days to 6.
  • Managing the business processes for a leading manufacturer, saving more than $35 million annually and reducing invoice processing costs by 76 percent.
  • Running a shared service centre, in 15 languages, offering end to end finance & accounting, HR and procurement service for a leading motor manufacturer.

If you would like to read more about how we support our clients:

Case Study: Package Delivery Study
Case Study: Getting Lyon's Public Transportation Back on Track 
Case Study: Air France - Critical Data Management 

Our data and service centres in Europe

Our EMEA operations are a vital component of ACS' network of specialized service centres, each enables us to share best practices and economies of scale and scope for the benefit of multiple clients. We operate state-of-the-art BPO and ITO facilities in the following countries: Belgium, France, Germany, Ireland, Italy, Netherlands, Poland, Spain, Switzerland, and the UK.


BELGIUM
ACS’ facilities in Belgium serve clients with ITO, administration, HR and finance and accounting BPO services. We are active in many industries including manufacturing, healthcare, transportation and retail. ACS Belgium offers the full ACS Scope of Services (listed below).

ACS Belgium
Antwerp, Brussels
Email: info.belgium@acs-inc.com


FRANCE
ACS’ facilities in France serve clients with ITO, administration, HR and finance and accounting BPO services. ACS is proud to have a well established recurring revenue base and strong core operational business.

ACS is already active in many industries including manufacturing, healthcare, transportation and retail. ACS is visibly active in Paris, Lyon, Marseille and many other places, running Fare Collection and Parking solutions. ACS France offers the full ACS Scope of Services (listed below).

ACS France
Email: info.france@acs-inc.com

ACS Solutions France SAS (Fare Collection)
Rue Claude Chappe
07500 Guilherand-Granges
France
Phone: +33 4 75 81 41 11
Fax: +33 4 75 81 41 00
Email: farecollection.france@acs-inc.com

ACS Solutions France SAS (International Parking)
250, avenue des Grésillons
92600 Asnières
France
Phone: +33 1 41 32 71 11
Fax: +33 1 41 11 98 41
Email: parking.france@acs-inc.com

ACS Business Process Solutions
134 avenue Général Eisenhower
BP 7223 Toulouse Cedex 1
France
Phone: +33 5 61 19 13 79
Fax: +33 5 61 19 99 00
Email: julien.eas@acs-inc.com 


GERMANY
ACS’ facilities in Germany serve clients with ITO, administration, HR and finance and accounting BPO services. ACS is active in many industries including manufacturing, healthcare, transportation and retail.

In Germany, through our acquisition of the leading IT services firm SDS, in February 2008, ACS offers unparalleled local delivery of IT services across the central European geography, including Germany, Switzerland and Austria. The advanced facilities and infrastructure in Mulheim an der Ruhr enable us to provide European and international clients with multi-scope IT services on a global scale. ACS Germany offers the full ACS Scope of Services (listed below).

ACS Germany
Email: info.germany@acs-inc.com

ACS SDS business services GmbH
Stinnes-Platz 1
45472 Mülheim an der Ruhr
Germany
Phone:  +49 208 494-0
Fax: +49 208 494-927384
info@sds-bs.de
http://www.sds-bs.de/


IRELAND
ACS manages a state-of-the-art facility at the Cork Airport Business Park and hosts an international data center in Dublin. The two main Service Offerings provided from Ireland today are ITO and HRIS Services. ACS Ireland offers the full ACS Scope of Services (listed below).

Affiliated Computer Services Ireland Ltd
Building 5100
Cork Airport Business Park
Cork, Ireland
Phone: +353 21 231 4600
Email: info.ireland@acs-inc.com


ITALY
ACS’ facilities in Italy serve clients with ITO, administration, HR and finance and accounting BPO services. ACS Italy offers the full ACS Scope of Services (listed below).

ACS Solutions Italy S.p.A. (Fare Collection)
Via L. Cadorna, 69
20090 Vimodrone (MI)
Italy
Phone: +39 02 25037111
Fax: +39 02 25037112
Email: info.italy@acs-inc.com 


NETHERLANDS
ACS in Amsterdam provides a wide range of outsourcing services to clients, including finance and accounting BPO, HR BPO, and government services. Our world-class data centre near Schiphol airport serves large IT operations across continental Europe. ACS Netherland offers the full ACS Scope of Services (listed below).

ACS Netherlands (ACS State and Local Solutions)
Amsterdam, Den Haag
Cessnalaan 1 - 33
1118 ZZ , Schiphol
Phone: +31 7034 626 80
Email: info.netherlands@acs-inc.com 


POLAND 
The ACS service centre in Krakow Business Park is one of ACS' major multi-service hubs in Europe. The advanced service centre opened in summer 2005 and offers:

  • Contact Center Services
  • Finance and Accounting
  • Human Resources
  • IT Solutions

ACS Poland
Affiliated Computer Services of Poland Sp. z o.o
Ul. Krakowska 280
32-080 Zabierzow
Poland
Phone: +48 12 397 00 00
Email: info.poland@acs-inc.com 


SPAIN
ACS has been operating in Spain for 6 years and we have our flagship delivery centre located on the outskirts of Barcelona. The multi-lingual capability of this facility allows us to deliver high quality, cost effective administration services for Finance & accounting and for Human Resources functions for our multi-national clients. ACS Spain offers the full ACS Scope of Services (listed below).

The Barcelona facility offers finance and accounting BPO and HR services to clients from 16 European countries.

  • More than 500 employees
  • Diverse staff of employees from 38 countries
  • Supports 15 languages
  • E1 connectivity to the U.S. and Bangalore, India
  • Call center with on-site support

ACS Spain
Affiliated Computer Services of Spain, S.L.U.
Edificio Cristal, Sector Baricentro
Carretera N-150, km 6.7
08210 Barberà del Vallès
Phone: +34 93 745 88 00
Email: info.spain@acs-inc.com 


SWITZERLAND
ACS’ facilities in Switzerland serve clients with ITO, administration, HR and finance and accounting BPO services. ACS Switzerland offers the full ACS Scope of Services (listed below).

ACS Switzerland (International Parking)
Affiliated Computer Services GmbH
Schaffhauserstr. 104
8152 Glattbrugg
Switzerland
Phone: +41 43 211 53 84
Fax: +41 43 211 53 89
Email: info.switzerland@acs-inc.com

ACS Solutions Switzerland (Fare Collection)
Frankenstrasse 70
3018 Bern-Bumpliz
Switzerland
Phone: +41 31 999 61 11
Fax: +41 31 999 64 05


UNITED KINGDOM
ACS’ diverse facilities in the UK serve clients locally and in over 40 countries with ITO, administration, HR and finance and accounting BPO services. In addition, our acquisitions of Syan, Anix Group and Buck Consulting have given us tremendous additional delivery capability for IT and Human Capital respectively.

ACS UK offers the full ACS Scope of Services (listed below).

ACS United Kingdom: London, Leeds, Glasgow, Edinburgh, Ipswich, Manchester, Reading, Newport, Telford, Basingstoke, Bristol, Altrincham
Email: info.uk@acs-inc.com

ACS United Kingdom: London
160 Queen Victoria Street
London
EC4V 4AN
United Kingdom
Phone: +44 (0)20 7653 8000

29 Long Lane
London
SE1 4PL
Phone: +44 (0)207 940 6565

For further information on Buck Consultants UK, an ACS company click here.
For further information on ACS Syan UK, click here. 
For further information on Anix Group, click here

Our acquisitions

Through acquisition we now have access to the expertise of the following organisations within ACS:

Buck Consulting
Buck Consulting specialises in retirement services, health and welfare programmes, human resource management, compensation strategy and effective employee communications.

SDS
SDS specializes in fully outsourced data centre and infrastructure services, including application hosting, system design and IT consulting. Additionally, it has broad expertise in SAP and is authorised SAP hosting partner.

ACS Syan
ACS Syan provides high-specification data centers to clients, with a particular emphasis on information security to ISO 27001 standards. For further information on ACS Syan UK, click here.

Anix Group
Anix is a leading IT services and infrastructure solutions provider, delivering hosted and remote managed services to a broad range of commercial and public sector customers.  For further information on Anix Group, click here.  

Transport Revenue Group
The transport revenue group (acquired from Ascom AG), provides parking systems for airports, municipal authorities, hospitals and parking lots, and highway tolls across Europe.

ACS Scope of Services in Europe

ITO Outsourcing

  • Remote & hosted managed services for:
    • Servers
    • Storage
    • Data Backup & Recovery
    • Email Management
    • Application Management & Monitoring
    • Database Management & Monitoring
    • Desktop Management
  • Managed Network Services
  • Utility Computing
  • Business Continuity
  • Virtualisation including:
    • Servers
    • Storage
  • Desktop Database administration and optimization
  • Data Deduplication
  • Support Services including:
    • Hardware and Software Maintenance
    • Technical Support
    • Consolidated Support Contracts
    • Service Desk
    • Desktop Break Fix

Human Capital Management

  • Compensation
  • Consulting
  • Defined Benefit
  • Defined Contribution
  • Employee Development
  • Employee Service Centre
  • Global Mobility
  • Health and welfare
  • HR Infrastructure Systems
  • Learning Services
  • Payroll
  • Performance Management
  • Staffing and Recruiting
  • Transformation Services

Finance and Administration 

  • Strategic advisory services
  • Order to cash
  • Procure to pay
  • Employee Payments
  • General Accounting
  • Treasury and Cash Management