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Industry Advisors
Devisa Ransom
(214) 887-7557
devisa.ransom@acs-inc.com
Documents
Case Study: Bilingual Customer Care Study
Overview: Customer Care
Chris Tranquill
White Paper: Sales and Customer Retention
Newsletter: Q3/2009 Communications and Consumer Goods Industry Update
Links
Virtual Contact Center
ACS Managed Mobility Solutions
ACS Managed Mobility Solutions On CNN
ABC Webinar
Home Agent Webinar
ACS delivers world-class business process outsourcing (BPO) and information technology (IT) solutions to service providers in all facets of the communications industry from voice and data to broadband, cable, satellite and beyond. ACS operates customer interaction centers around the world delivering expert customer support and loyalty programs, technical help desk services, sales, and third-party verification of service changes for leading communications providers. We offer innovation in customer relationship management; finance and accounting administration; and leading-edge information technology solutions tailored specifically to our communications clients. BPO and IT solutions from ACS measurably reduce operating costs and improve customer retention for our partners in the communications industry, enabling them to do what they do best and focus exclusively on their core business.