Administration and Finance

There are many reasons government agencies don’t pursue debts. Among them: expensive collection solutions mean that collecting costs can exceed the amount owed.

We have the experience and expertise to ensure results without impacting garnered revenue. Let us conduct collections activities and procedures in accordance with applicable state and federal laws, including the Fair Debt Collection Practices Act (FDCPA). We’ll improve your services while increasing efficiencies, reducing costs and measuring success.

Looking to add or expand 3-1-1 service? Benefit from an experienced customer care provider. We provide a complete 3-1-1 solution that goes beyond the typical centralized work-ticketing application. Our offering uses best-in-class technology solutions for reporting and performance management. That improves productivity and efficiency along with practical disaster recovery and business continuity planning.

Cities, counties and non-profit organizations require services that contribute little to their core focus. Yet these activities can often monopolize resources. Let us help you put resources back where they belong.

We offer solutions that address tax, financial, human resources, licensing and utility functions. Our client list numbers 1,000 organizations of varying sizes. They all benefit from our proprietary administrative software systems, finance products and HR solutions.

Municipal clerks. Deeds recorders. Registrars. Title companies. They all rely on us for complete records management and processing services.

We offer electronic recording, Internet hosting and Web delivery services for public records. Other services include:

• Compact book printing from microfilm or digitized images
• Custom data conversions
• Land record re-indexing
• Index verification and re-creation services
• Kodak-recognized archival film laboratories
• Security microfilming, tape storage and duplication services
• Secure underground storage
• And much more.

You know the HR pressures you face: Aging legacy HRIS systems. Rising employee healthcare costs. Boomers aging out of the workforce.

We can help, with services that include:

• HR information systems and employee/manager self-service portals
• Benefits administration for retirement plans
• Health and welfare plans payroll administration
• Compensation and performance management
• Recruitment administration
• HR transformation and benefits consulting.

Like thousands of cities, counties and state government agencies, you struggle with IT issues every day. So we work directly with you to understand your needs and goals. Whether on data center management, disaster recovery, network management services or help desk operations, our high-volume solutions support IT both statewide and worldwide.

We’ve helped cities and counties with limited budgets leverage their existing technology investments to get the most bang for their buck.

The demands on government are increasing – often without the budget to meet them. How do you provide consistent and accurate property valuations? Collect taxes efficiently? Build accurate geographical data as development expands?

We can help address these challenges using customizable workflow processes and consistent application of current regulations. Our tax solutions help yield increased staff productivity and improved customer service.

All state unclaimed property programs face two basic challenges. One is how to collect unclaimed property due to be reported. The other is how to administer this property once it’s collected.

As the nation’s most experienced provider of unclaimed property management services, we can help. Turn to us for:

• Property identification and collection
• Keeping records databases up-to-date
• Reaching a national audience of missing owners
• Managing claims and customer service.

We’ll help you address a wide range of compliance, operations, systems and policy matters in ways that improve efficiency and results.