Chris Engle has more than 20 years of experience in the travel and transportation industry, including tenured positions with AMR Corporation, the parent company of American Airlines. He began his career in strategic planning and analysis for Itel, now part of GE Capital, quickly assuming additional responsibility within the company’s sales and marketing organizations. He went on to manage one of American’s largest distribution partnerships before moving to Sabre to manage business development and sales for one of Sabre’s online corporate booking tools. Engle joined ACS in 2004, helping to expand the company’s presence in the global travel customer care marketplace. With his sales and marketing leadership, ACS successfully integrated eTravel Experts, LLC, a leading provider of customer care and fulfillment services for Web-based travel transactions, augmenting the company’s BPO solutions for the online travel industry. In addition Engle’s roles at ACS have included leading the new logo sales team for all customer care verticals and is currently the VP of Sales and Business Development for the Travel, Transportation and Logistics vertical.He is a member of industry organizations, including the International Association of Reservations Executives, the Cruise Line International Association, and the National Business Travel Association.
Travel, Transportation, and Logistics
Engle provides thought leadership on travel, transportation, and logistics, including supplier relations, strategic planning and analysis and asset acquisition in Europe, Asia and the Americas. He focuses on large-scale, multi-national and global engagements, as well as sales and business development. He has authored many papers and given several presentations and workshops on the trends, best practices, and technology that affect travel and transportation today, including designing call center compensation programs, creating customer support strategies, and leveraging offshore, near-shore and at-home agents to increase sales.
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For more information or to arrange an interview, please contact:
Chris Gilligan
Manager
Corporate Communications
859-389-2412
chris.gilligan@acs-inc.com