Serving in roles of Call Center Director, VP of Information Technology, VP of Operations, Division VP and Region VP, he has focused most of his efforts on the wireless industry, resulting in unprecedented growth. Prior to joining ACS, Chris spent nearly three years with Capital One managing customer service and at CyberRep, Inc. With Chris’ leadership, ACS has continually outperformed peer groups in client satisfaction. He earned his Bachelor of Science from the United States Naval Academy.

Throughout Chris’ time with ACS, he has used his experience to develop specific call center management methods and processes designed to improve Issue Resolution and drive First Call Resolution, two critical industry metrics.

Customer Care Trends and Issues
Industry issues Tranquill can discuss include:

• Benefits and risks of offshore, near-shore and rural-sourcing by  finding the right mix of technology, people and processes to achieve optimal performance through effective, low cost contact center solutions that offer new and better approaches to servicing customers.
• Ensuring successful on-boarding of new customers. This introduction to a business is an integral part of beginning the customer relationship.
• Customer Retention - Today’s businesses must be proactive in maintaining a positive relationship with their customers.
• Self Service Customer Care – These options reduce live-agent handling time, improve customer satisfaction levels, reduce cost per customer inquiry and provide detailed reporting and data intelligence support.

ACS: EXPERTISE IN ACTION™
Thought leadership has been an ACS hallmark since we began performing outsourcing services 20 years ago. We recruit the most responsive and flexible talent available to serve our clients reliably and with integrity. Our subject matter experts are available to discuss the latest trends and developments that affect your business decisions.

This profile is available by clicking here

For more information or to arrange an interview, please contact:

Chris Gilligan 
Manager
Corporate Communications
859-389-2412
chris.gilligan@acs-inc.com