Connie Harvey is Executive Vice president and Group President of ACS Healthcare, Finance and Insurance (HFI). She was promoted to this position in 2009. The HFI group, which represents about $850 million in annual revenue, includes the following ACS lines of business:
- Commercial Healthcare
- Insurance
- Mortgage and Financial Services
Previously, Harvey was managing director of the ACS Healthcare Payer and Insurance delivery unit. This unit supports over 35 major payer & insurance organizations and nine of the top 10 payer companies. While managing director, Harvey oversaw:
- Business development
- Technology development
- Client relationships
She grew that business from $168 million to $444 million in annual revenue in five years. As a result of her focus on quality, customers in the Payer LOB now report the highest customer satisfaction levels in company history.
Harvey has focused on multiple operational performance improvement initiatives to better serve ACS customers and diversifying the company’s service offering.
The team’s success is apparent by strong growth, including the addition of 16 new customer logos to the portfolio and the near-doubling of revenues over the past three years.
An early adopter of utilizing offshore operations, Harvey spent 18 years in consulting and operations management in the Caribbean. She joined ACS in 2001 when ACS acquired National Processing Company in Montego Bay, Jamaica. Her projects spanned industries and services including:
- Manufacturing
- Distribution and logistics
- Business process outsourcing
Harvey graduated with distinction from Iowa State University with a Bachelor of Science in Industrial Engineering.