Ann Vezina is Executive Vice President and Group President of ACS Enterprise Solutions & Services (ESS). She is responsible for an ACS group that:
- Generated more than $1.37 billion in revenue in fiscal year 2009
- Serves thousands of clients around the world in many major industries
- Represents significant growth potential for ACS.
Previously, Vezina served as Managing Director of ACS's Business Process Solutions (BPS) unit. She was responsible for the delivery of comprehensive business process outsourcing (BPO) services to major commercial industries.
This business supported more than 300 clients across multiple vertical markets and geographies.
Vezina has 23 years of global BPO and IT experience across a broad spectrum of industries including:
- Automotive
- High-tech manufacturing
- Financial services
- Communications
- Travel and transportation
- Healthcare
Her experience has taken her throughout Europe, Asia, Latin America and the United States.
Prior to joining ACS, she spent 18 years with EDS. She progressively advanced her management and leadership skills through experience in:
- BPO operations
- Sales and business development
- Project and client management
- Relationship development
- IT services
Her responsibilities included:
- Delivering EDS's customer care business in North America
- Launching that business in selected emerging markets
- Leading sales, development, implementation and ongoing operations of customer care solutions in Europe, Brazil and Mexico.
Vezina attended Central Michigan University, where she graduated Cum Laude with a Bachelor of Science degree in Business Administration.