Sales, Marketing, and Customer Care

ACS has nearly 20 years of experience in the customer contact industry and over 17,000 agents worldwide. With our advanced use of technology and business transformation with globalization, companies benefit from outsourcing resource- and labor-intensive functions such as Sales, Marketing, and Customer Care. Our expertise in customer care makes us the call center partner of choice for many of the world’s largest organizations and government programs. Contact center solutions are a major focus of ACS' comprehensive BPO services.

ACS manages the entire spectrum of Sales, Marketing, and Customer Care solutions, including:

• Live-Specialist Interaction
• Automated Solutions and IVR
• Consulting
• Technology Tools
• Global Contact Center Capabilities

ACS also provides comprehensive, cost-effective facilities management solutions that are customized for clients who operate their own internal call centers. Outsourcing your call center applications, or changing your current provider, can be a complicated and risky proposition. It is imperative that you select a provider who has the industry experience to proactively manage your business, and the flexibility to meet your customized requirements. ACS is that, and more.

With nearly 20 years of experience, we know what works. We have successfully implemented and enhanced hundreds of outsourced programs ranging from 10-seat applications to those requiring more than 1,000 seats.