Human Services

Limited budgets. Stricter federal performance requirements. Expanding caseloads. New program regulations. And greater public demands. Sound familiar?

We’re on it. We offer increased efficiency and cost-effectiveness to your child support program. Count on us to provide subject matter expertise, best practices and the best technology to fit your program. With a focus on quality customer service, we provide accurate, timely services and information to custodial parents. Let us customize your state or local child support program to meet your needs.

Human services program agencies are continually faced with high volumes of calls from clients, potential applicants and third parties. Are your caseworkers and specialized staff spending too much time answering routine caller questions – leaving too little time for direct service delivery?

Let us relieve this burden, by providing comprehensive human services customer care solutions. Centralizing customer inquiries and process tasks, we increase your efficiency. That, in turn, increases citizen satisfaction.

We provide call center solutions to support a range of programs, including:

• Medicaid
• TANF
• Food Stamps
• 2-1-1 and 3-1-1 hotlines
• Post-disaster assistance.

High-quality subsidized child care is essential. But you’re challenged by slow payments, cumbersome invoicing, improper payments and state fiscal constraints.

To overcome these hurdles, we created e-Childcare. This innovative, paperless, Web-based time and attendance system offers accurate and timely payments to providers of subsidized child care.

Using e-Childcare, you can:

• Document and pay for child care at the point of service
• Verify eligibility in real time
• Compensate providers for actual services rendered
• Reduce paperwork
• Make faster, more-accurate provider payments
• Increase record accuracy
• Reduce payment errors
• Reduce your administrative burden
• Fight fraud and program abuse.

In theory, Electronic Benefits Transfer (EBT) sounds ideal. But in reality, you’re continually challenged by fraud and abuse, changing government regulations and reporting requirements, and new technologies and processes.

Let us help. We’re a market leader in electronic payment services, including EBT programs. We deliver benefits using a debit-type electronic card rather than paper checks or food coupons.

We can improve your customer service, using the industry’s only Web-based system specifically designed for EBT. The benefits for you:

• Increased efficiency
• Future adaptability
• Unparalleled accuracy
• A lower administrative burden

Many government agencies are recognizing they can save money by disbursing benefits and payments to citizens via a debit card. For many payments, substituting a debit or electronic payment card (EPC) for paper checks can save $2 to $10 per payment.

That’s why EPC is one of the most exciting untapped areas of potential savings for government. Plus, in most cases, the government pays no cost for implementation and operation. Read an article about EPC from the Ash Institute.

ACS can work with you to convert from a paper check printing-and-mailing operation to an EPC solution. You can save millions of dollars annually by:

• Eliminating postage, printing and administrative costs
• Avoiding potential loss or theft
• Improving delivery time and overall service to your payees.

You’re trying to administer your eligibility-based program more cost-effectively. But you’re also trying to update service delivery to meet clients’ changing needs. Traditional in-house eligibility visits and local office hours are rarely practical. And conventional service delivery models require multiple visits to different offices and repeated submission of the same documentation to different agencies administering various benefits.

Partner with us. We bring real-world operational expertise to modernizing your eligibility processing. With 30 years of experience in HHS program administration, we’ll offer solutions that best fit your modernization goals. Do you need an enterprise-wide transformation? Or are you first looking to update your eligibility systems? Whatever your need, our approach is flexible, practical and results-driven. Let us help you modernize your program with minimal risk.

Need to streamline a paper-based, cumbersome and costly Women, Infants and Children (WIC) program? Our technology and program experts have created the most advanced, efficient and secure online WIC EBT system available for state use. Read more.

Our feature-rich, browser-based WIC application:

• Provides online, real-time access to WIC information 
• Automates distribution of benefits
• Streamlines your process
• Gives your program recipients wider access to benefits
• Eliminates inefficiencies and cost-intensive printing and distribution functions
• Saves you time and money
• Reduces errors and speeds settlement.