You’re constantly challenged to run programs on a lean budget. But you still must provide information your constituents need. For that reason, agencies like yours are turning to customer care centers. It’s the ultimate win-win: high service levels at reduced costs, plus the flexibility to scale up and down as requirements demand.

An effective customer care center goes well beyond answering the call on the first ring. The best programs meet specific needs for participants. They offer self-service options for constituents who want to answer their own questions. Most importantly, they enable callers to get information on the first call or interaction. All while reducing costs.

Find out how we deliver top-notch customer care results for government.

Our solutions eliminate inefficiencies, monitor online transactions and perform other functions to safeguard against fraud, waste and abuse of government programs.

Here are some examples:

• Electronic payment card programs eliminate paper checks and reduce forgeries, theft and misuse by unauthorized individuals.
• eChildcare time and attendance solutions authenticate providers and verify hours of usage through a swipe-card system.
• SmartTPL identifies alternate prescription coverage at the point of sale, reducing the need for Medicaid to pay claims when a patient has other insurance coverage.